Please allow 1 to 5 business days for order processing
Certain rural areas, as well as large bulky items, may incur additional shipping fees. You will be notified of any increase in shipping charges before the package is sent out.
To give you the best possible service, we use a variety of couriers depending on which best suits your needs. We will typically ship Canada Post or Loomis.
Return new and unused items within 30 days of delivery for a refund, and 45 days for an exchange. To avoid any restocking fees, Items must be returned in their original product packaging including all literature/documentation and original tags.
Shipping charges are non-refundable.
The refund will be credited back using the same form of payment used for the original transaction.
Any Merchandise which has been tested out on a ride is considered used and will not be returned. In order to avoid any issues, we would recommend trying on the product indoors and leaving it on for 30 minutes to ensure correct fitment before using it on any rides.
Please note, you are responsible for any and all return shipping costs. We strongly recommend you use a traceable shipping service and/or purchase shipping insurance as we cannot be responsible for lost or damaged returns, and we cannot guarantee receipt without a delivery signature.
If you would prefer, returns can be made free of charge in-store at our Edmonton South Location:
Cycle Works Edmonton - 5688-75st, Edmonton, AB.